Frequently Asked Questions
Support documentation for laboratories, universities, and research facilities. This catalogue contains technical specifications regarding ordering, shipping, and lot documentation for Canadian researchers.
Do you accept returns or exchanges?
All sales are final. The store does not offer returns, refunds, or exchanges. Please verify vial quantities, peptide identities, and consumable sizes before finalizing your order. If a shipment arrives damaged, contact [email protected] with photographic evidence of the damage within 48 hours of delivery.
Shipping and delivery
Do you ship internationally?
No. We ship exclusively to destinations within Canada. This ensures compliance with domestic transportation regulations and maintains cold-chain integrity from our Vancouver facility to Canadian laboratories, universities, and contract research organizations.
What shipping options are available within Canada?
We offer standard tracked shipping from our Vancouver warehouse using Canada Post and Purolator. Standard shipping is a flat rate of $30 CAD, or free on orders over $400 CAD. Express shipping via FedEx or UPS is available for a flat rate of $60 CAD.
Orders and payment
What payment methods do you accept?
We accept major credit cards and other secure payment methods displayed during the checkout process. All transactions are processed securely in Canadian Dollars (CAD). Billing details must match the organization or purchaser card credentials.
Do you accept returns or exchanges?
All sales are final. The store does not offer returns, refunds, or exchanges. Please verify vial quantities, peptide identities, and consumable sizes before finalizing your order. If a shipment arrives damaged, contact [email protected] with photographic evidence of the damage within 48 hours of delivery.
How long does it take to process an order?
Orders are processed within 1 business day of payment verification. Once processed, packages are dispatched from our Vancouver facility in cold-chain packaging with desiccant. Tracking information is emailed directly to the purchaser immediately upon carrier scan.
How are provincial taxes calculated?
Applicable Canadian taxes, including GST, HST, PST, and QST, are calculated at checkout. The tax rates are determined automatically based on the destination province or territory specified in the shipping address of the purchasing laboratory.
Products and use
Can these peptides be used for animal testing or clinical trials?
No. All products in our catalogue are strictly for in-vitro laboratory research. We do not provide materials for human or veterinary administration. Purchasing officers must confirm laboratory affiliation prior to shipment. For laboratory research use only. Not for human or veterinary use.
About the store
Who is eligible to purchase from your store?
Ordering is strictly limited to laboratories, universities, contract research organizations, and qualified researchers. We verify credentials prior to dispatching reagents to ensure compliance with laboratory research standards. For laboratory research use only. Not for human or veterinary use.
What is the purity of your lyophilized peptides?
Every peptide lot undergoes third-party HPLC and mass spectrometry analysis. We guarantee a purity level of ≥99% by HPLC for our compounds. Each shipment includes a downloadable certificate of analysis stating the identity, purity, and specific test method for that lot. For laboratory research use only. Not for human or veterinary use.
How can I contact your customer support team?
For inquiries regarding lot documentation, order status, or technical specifications, please contact our support team at [email protected]. We provide professional, bilingual service in English and French to assist Canadian research facilities with their procurement needs.
Do you offer BPC-157 in different quantities?
Yes. We supply BPC-157 in both 5 mg and 10 mg lyophilized vials. Each batch is verified by HPLC and mass spectrometry to ensure exact identity and purity. We also supply other reference peptides like TB-500 and GHK-Cu. For laboratory research use only. Not for human or veterinary use.
How can I obtain the Certificate of Analysis for my lot?
Every peptide lot is assigned a unique batch number. The corresponding certificate of analysis, detailing HPLC purity and mass spectrometry identity tests, is available for download on our website. You can also request documentation by emailing [email protected].
What is the purpose of the sterile 10 mL glass vials?
Our sterile 10 mL glass vials are clean, sealed laboratory consumables designed for reagent storage and sample preparation. They are compatible with standard laboratory storage systems and bacteriostatic water. These products are intended for in-vitro research applications. For laboratory research use only. Not for human or veterinary use.
How should research peptides be stored upon arrival?
Lyophilized peptides arrive in cold-chain packaging with a desiccant pack. For long-term preservation, store the dry vials at -20°C. Avoid frequent temperature cycles. Ensure vials remain sealed in a dry environment to prevent moisture contamination. For laboratory research use only. Not for human or veterinary use.
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Quebec customers
Do invoices show GST and QST for Quebec?
Yes. Orders delivered to Quebec show GST (5%) and QST (9.975%) on separate lines with our registration numbers.
Are labels and the certificate in French?
Labels and inserts shipped to Quebec are provided in French; the certificate of analysis is bilingual.
How long is transit to Quebec?
Dispatch from Richmond Monday to Wednesday with tracking; allow 3 to 4 business days to Montreal and Quebec City.